Privacy Policy — Otis Elevator Company

Last updated: January 2026

1. Information We Collect

We collect information you provide directly to us when you:

• Submit an inquiry or contact form (name, email, phone, company, project details)
• Request a product quote or technical specification
• Subscribe to our newsletter or blog updates
• Apply for employment opportunities
• Contact our customer service team

We also collect information automatically when you use our website, including IP address, browser type, pages visited, time spent on pages, and referring website addresses. This information is collected through cookies and similar tracking technologies.

2. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide the services or information you requested
• Process quotes, proposals, and service contracts
• Send transactional communications related to your requests
• Send marketing communications about Otis products and services (where you have provided consent)
• Improve our website functionality and user experience
• Comply with legal obligations and enforce our Terms of Service
• Analyze website usage patterns to improve our content and services

3. Information Sharing

We do not sell your personal information. We may share your information with:

• Otis regional offices and authorized distributors for the purpose of fulfilling your inquiry
• Service providers who perform functions on our behalf (website hosting, email delivery, analytics)
• Legal or regulatory authorities when required by applicable law
• Successor entities in the event of a merger, acquisition, or asset sale

4. Cookies and Tracking Technologies

Our website uses cookies to enhance your browsing experience, analyze website traffic, and support our marketing activities. You can control cookie settings through your browser preferences. Note that disabling cookies may affect the functionality of certain parts of our website. We use the following types of cookies:

• Essential Cookies: Required for basic website functionality
• Analytics Cookies: Help us understand how visitors use our website (e.g., Google Analytics)
• Marketing Cookies: Used to deliver relevant advertising on third-party platforms

5. Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by applicable law. Inquiry data is typically retained for 3 years from the date of submission. Customer relationship data is retained for the duration of the business relationship plus 7 years as required for legal and tax compliance purposes.

6. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Right to access the personal data we hold about you
• Right to correct inaccurate or incomplete data
• Right to request deletion of your data (subject to legal obligations)
• Right to opt out of marketing communications at any time
• Right to data portability (in applicable jurisdictions)
• Right to object to certain processing activities

To exercise these rights, please contact our Privacy team using the details below.

7. International Data Transfers

As a global company operating in 200+ countries, Otis may transfer your personal data across international borders. When we do so, we implement appropriate safeguards including Standard Contractual Clauses approved by the European Commission and equivalent mechanisms where applicable.

8. Security

We implement technical and organizational measures designed to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encrypted data transmission (TLS/SSL), access controls, and regular security assessments. However, no internet transmission is completely secure, and we cannot guarantee the absolute security of your information.

9. Children's Privacy

Our website is intended for business and professional users. We do not knowingly collect personal information from individuals under the age of 16. If you believe we have collected information from a minor, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will indicate the date of the most recent update at the top of this page. Your continued use of our website after changes are posted constitutes your acceptance of the updated policy.

11. Contact Us

For privacy inquiries, data subject requests, or to opt out of marketing communications, please contact:

Privacy Officer
Otis Elevator Company
One Carrier Place
Farmington, CT 06032, USA
[email protected]

For EU/EEA residents, our Data Protection Officer can be reached at the same address.